Target group all employees Target members 7 persons (is possible to adapt by client needs) Trainings hours 1 day (included breaks and lunch pause) Target of training Targets is to identify stressors, indicators, use energy and self power for stress resistance, learn to relax. Additionally be able to predict and solve conflicts, assertively negotiate in…
Target group Call center and other leaders (Supervisors, Team leaders, junior managers) Target members 6 persons (is possible to adapt by client needs) Trainings hours 1 day (include breaks) Target of training Target is help leaders to discover how to define priorities and tasks of their work, targets, goals and activities. How get the best…
Goal: Basic etiquette standards, useful in the private and also work life. The socially prominent person Meetings and introductions Reaching out, addressing Shaking hands Working with a business card Private visits Business visits Business gifts Dress code Proper entrances Social events Tableware
Goal: To support managers in crisis communication and provide general standards of typical manager communication. Introduction What not to do What to do Constant lateness A job well done Dealing with redundancy Staff not working well together Inducting a new staff member Development interview Crisis communication to employees
Goal: Leaders will define exact goals for the teams and individuals, which will make sense, will be understandable, reachable, SMART and helpful for organization. Help people to understand and feel difference between the goal, activity and result. Helpful also for non meassurable goals. Goal definition Activity – goal – result Meassurable goals Non measurable goals…
Target group: Internal trainers, coach Target members: 6 persons (is possible to adapt by client needs) Target hours: 1,5 days (include breaks) Target of training: Target is be able to prepare and realise training according company needs, with using of all verbal, nonverbal and other abilities, make it interesting, attractive, usefull an motivating with practise…
Target group Call center and other leaders (Supervisors, Team leaders, junior managers, back ups, others) Target members 6 persons (is possible to adapt by client needs) Trainings hours 2 days (include breaks) Target of training Target is stress factors elimination (before and during presentation), how to prepare target oriented and interesting presentation. Ability to sell…
Target group: All employees and managers Group size 6-10 participants Duration: 1 day Goal of a training: The aim is to define priorities in one’s work, set main goals, tasks, and activities. To effectively plan time and manage routine tasks. Additionally, to handle ad hoc situations that arise in daily operational work. How to efficiently…
Goal: The main goal of the training is to show to the leader motivation milestones of employees, attrition reasons and standards. How to influence lower attrition, take care about the team and individuals and work with them according to their typology. Goals of the leader in the motivation Maslow pyramid versus typology of employee Goal…
The main goal is to show leader his role in the organization, team, his mission and goals to achieve, to use all leadership styles effectively. To get results from individuals and team, handle complications, be self motivated and be able to transfer spirit to the team. Be able to communicate positive, but also not favourite…
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