Who I am:

  • I am a professional certified trainer with 25 years of professional experience.
  • I have worked in the fields of Banking and Finance, IT, Telco, FMCG.
  • My roles have included Management of Call Centers, Telesales, and Training & Development.
  • For a more detailed introduction, please visit my LinkedIn profile.
  • Selected references can be found here.


What I can do:

  • I provide training in both in-person and online formats.
  • I conduct training in both Czech and English. I offer more than 14 topics that I can combine.
  • My training is based on my practical experience and is supported by my education.
  • Training is full of role-playing and exercises and will help to improve practical skills.
  • I conduct communication monitoring and mystery shopping.
  • Training is intended for everyone.


How it all works:

  • Together with you, we define which skills you need to improve through training.
  • We analyze the current situation, define the training goal, and target groups.
  • We agree on the proposal of content and form and set a date.
  • After the realization, participants fill out a Personal Development Plan and continue working with it.
  • I will send you an evaluation of the training and recommendations for further development or follow-up.