Čeština| Target group | Call center and other leaders (Supervisors, Team leaders, junior managers, back ups, others) |
| Target members | 6 persons (is possible to adapt by client needs) |
| Trainings hours | 2 days (include breaks) |
| Target of training | Target is stress factors elimination (before and during presentation), how to prepare target oriented and interesting presentation. Ability to sell general idea, goal, vizion by vizual, verbal, non verbal form, how tu use body language and contact with focus group. How to use tell – tell – tell method and sell target logicaly and with structure to different levels of targer group and how to sort objections, questions, situations and feed back to our presentation. *trainings are based on practical exercises and model situations. |
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Presentation skills
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After discussion with client should be content, time, target group adapted by needs.