Target group: Call center leaders (Supervisors, Team leaders, junior managers) Target members: 6 persons (is possible to adapt by client needs) Target hours: 1 day (include breaks) Target of training: Target is to discuss motivators and demotivators of employees, reason for turnover, turnover stanrards and character, how to predict and manage fluctuation. How to care…
Target group Agents Front office, Back office, receptionists Telemarketing group, administrative Target members 7 persons (is possible to adapt by client needs) Trainings hours 1 day (included breaks and lunch pause) Target of training Goal is make agents to understand different kind of people, negotiators and lots of tactics. Be able to stay like a…
Target group: Agent Telesales, Telemarketing group, Front office Target members: 7 persons (is possible to adapt by client needs) Training hours: 1 day (included breaks and lunch pause) Target of training: Target is to build up sense of agent for discovering sale occasion in every possible part of incoming calls, be able to use this…
Target group Agents Front office, Back office, receptionists Telemarketing group, administrative Target members 7 persons (is possible to adapt by client needs) Trainings hours 1 day (included breaks and lunch pause) Target of training Targer is make agents to feel in client mind, thinking, reasons. Be able to listen and define objection, its sence ang…
Target group Agents Front office, Back office, receptionists, administrative Target members 7 persons (is possible to adapt by client needs) Trainings hours 1 day (included breaks and lunch pause) Target of training Target is to estabilish basic communication standards for written communication with clients, practise written communication on proffesional level, to share a know-how in…
Target group Agents Front office, Back office Target members 7 persons (is possible to adapt by client needs) Trainings hours 1 day (included breaks and lunch pause) Target of training Target is to build up empathy of agents to customer side, to be a partner, able to listen and understand, solve every situations, be human…
Goal: How to coach employee by the GROW method. Management cycle Situational leadership Achievement of a goals Mentoring vs. Coaching 7 key active listening skills Definition of a coaching Basic approaches Performance triangle GROW method and principles
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