Leadership training |
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| Target group: | Call center leaders (Supervisors, Team leaders, junior managers) |
| Target members: | 6 persons (is possible to adapt by client needs) |
| Target hours: | 2 days (include breaks) |
| Target of training: | Target is to show to leader his role in company, his position between company and team, goals, function and makes him to be ready for situations in his work. How to use basic leadership styles, solve conflicts, develop, coach, work with individuals and team, get results from team, stay on position, to have self motivation, send energy and enthusiasm to people, lead them to be independent and creative. Be able to say good or „bad“messages and objective feed back. *trainings are based on practical exercises a model situations. |
Leadership and development of leaders
2. Leadership 3. People development |
5. Crises and conflicts 6. Work on self development |
After discussion with client should be content, time, target group adapted by needs.
