|Target group||Call center and other leaders (Supervisors, Team leaders, junior managers)|
|Target members||6 persons (is possible to adapt by client needs)|
|Trainings hours||1 day (include breaks)|
|Target of training||Target is help leaders to discover how to define priorities and tasks of their work, targets, goals and activities. How get the best time management, routine activities and how to sort out ad hoc operational situations in process, team and shifts. How to get overview and control under delegated and other activities, be stress resistant. *trainings are based on practical exercises and model situations.|
Time management & organization skills
After discussion with client should be content, time, target group adapted by needs.