|Target group:||Agent Telesales, Telemarketing group, Front office|
|Target members:||7 persons (is possible to adapt by client needs)|
|Training hours:||1 day (included breaks and lunch pause)|
|Target of training:||Target is to build up sense of agent for discovering sale occasion in every possible part of incoming calls, be able to use this short moment and by human way in partner position sell products of company. Also be able make active call to target group, accost customer with persuasion of appropriate offer, recommend a variance, be strong in argumentation , be proactive and support acquisition, development and loyalty of customers. *trainings are based on practical exercises a model situations.|
1) Telemarketing – basics
2) Telemarketing – concrete campaign
After discussion with client should be content, time, target group adapted by needs.