Target group | Agents Front office, Back office, receptionists Telemarketing group, administrative |
Target members | 7 persons (is possible to adapt by client needs) |
Trainings hours | 1 day (included breaks and lunch pause) |
Target of training | Targer is make agents to feel in client mind, thinking, reasons. Be able to listen and define objection, its sence ang importancy for sales. See objections like a challenge, not like finish, finally use objections for effectivity and sales development and reach the goals of department. *trainings are based on practical exercises a model situations. |
Objections and Conflicts
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After discussion with client should be content, time, target group adapted by needs.