|Target group||Agents Front office, Back office, receptionists Telemarketing group, administrative|
|Target members||7 persons (is possible to adapt by client needs)|
|Trainings hours||1 day (included breaks and lunch pause)|
|Target of training||Targer is make agents to feel in client mind, thinking, reasons. Be able to listen and define objection, its sence ang importancy for sales. See objections like a challenge, not like finish, finally use objections for effectivity and sales development and reach the goals of department. *trainings are based on practical exercises a model situations.|
Objections and Conflicts
After discussion with client should be content, time, target group adapted by needs.