Asertivity and Negotiation

Target group Agents Front office, Back office, receptionists Telemarketing group, administrative
Target members 7 persons (is possible to adapt by client needs)
Trainings hours 1 day (included breaks and lunch pause)
Target of training Goal is make agents to understand different kind of people, negotiators and lots of tactics. Be able to stay like a partner to client an apply win – win method for negotiation. Sale advantages and reach the sale, develop effective resulsts for company. *trainings are based on practical exercises a model situations.

Asertivity and Negotiation

  • What is asertivity
  • Types of dealing (AG – AS – PA)
  • Asertive dealing
  • Asertivity – excercises
  • What is negotiation
  • Influences to negotiate
  • Steps for negotiation
  • Results of negotiation
  • Typology of negotiatiors
  • Push tactics
  • Never use in negotiation

After discussion with client should be content, time, target group adapted by needs.