Monitoring of communication

Target is to develop communication quality and effectivity of individuals and team. Monitored spheres are content and form of communication with customer by 1 - 5 point scale, competent in key international companies. Is necessary to be focused to unified and objective feed back providing, which is guaranteed by training and discussion with people, who will make feed back.

Monitoring of communication:

• Consultancy about evaluating standards and frequency
• Monitoring and evaluation of phone and written communication (in company space)
• Evaluation of global content and form f communication and recommendation of development
• Feedback to agents and individual development or training plan
• Training of leaders about unified monitoring rules (in company space)

Cooperation scope depends on discussion with client. Content, timing and prices should be adapted by needs.