Methodology of provided services:
Call centers and Contact centers are in current period necessary part of business strategy in every customer oriented company. Actual trends in this sphere straightly define needs of communication quality development, better personal approach, complete customer service in one stop calling, development of loyalty, customer value and especially phone selling. Target achievement depends on long term and periodical training, employee development in customer focused departments, their proficiency, loyalty and motivation.We provide trainings of communication skills, telemarketing and telesales skills (basic and concrete campaigns of client), development of these abilities, preparing of effective sales call scripts, training of specific leadership and development of your leaders and their ability to manage, motivate and achieve goals. We provide consultancy services and realize monitoring of communication, KPIs definition and measurement, motivation and bonus system for your employees, individual coaching etc. Target group for trainings are agents of Front office, Back office, telesales teams, team leaders, supervisors and managers.
Our cooperation will be discussed and defined together, we will analyze your actual situation and needs, you will receive concrete training plan and specification of possible cooperation. We can guarantee long term proficiency of our lectors in all offered spheres. Every training is based on practical exercises and schedules. We are focused to connection of theory and practical experience; advancement of subconscious; build up of interest; logical understanding of continuity; believe in sense of work; put of fears from arguments and customer refusal and other situations. By my personal experience I am convinced about maximal effect of trainings with following results. We always listen to your needs.
