| Communication with customers |
(Positive, 1998) |
| Motivation in Call Centre is factor of success |
(Santia, 2001) |
| How to systematically build up and manage Call Centrum |
(Santia, 2001) |
| Telemarketing basics |
(Thellia Call, 2001) |
| Leadership skills |
(People com, 2004) |
| Project management & methodology DMAIC - Six Sigma |
(GE Capital Bank, 2004) |
| Coaching and motivation |
(Provident Financial, 2004) |
| Trainer of trainers |
(MASS - Ing. Tim Slapak, 2005) |
| Feed back, assessment interview |
(Positive, 2005) |
| How to get maximum from Call Centre Agents (seminar) |
(Even Cekota, 2005) |
| Individual coaching (seminar) |
(Image Lab, 2005) |
| Motivation (seminar) |
(Business success 2006) |
| Personal management |
(School after school 2006) |
| Presentation skills for management |
(ICV, 2007) |
| Business correspondence Etiquette |
(Economia, 2008) |
| Manager as a coach |
(Koučink centrum, 2008) |
| Graphology and psychology (4 semesters) |
(2008 - 2010, Czech chamber of Grapholofy) |
