Telemarketing: call scripts, campaigns

Target is to find maximum of current sales opportunities (cross sell, up sell) and reach the highest success rate of telesales by effective call script and internal human resources. Advantages are proficiency, knowledge of customer, sales techniques, vision of company, higher interest and relationship with customer. Internal telesales teams give evidence of twice higher success rate in sale with no quality damage or customer losing. *trainings are based on practical exercises a model situations.

Consultancy

• Consultancy and discover all possible opportunities for telemarketing (cross sell, up sell)
• Find connection between telemarketing and current marketing campaigns
• Prioritization of campaigns and discussion about internal or external resources
• Consultancy about appropriate target group and getting necessary data
• Preparing of concrete call scripts for agents + arrange their training
• Pilot period on small part of data, evaluation, reporting advisement, actualization of final call script

Cooperation scope depends on discussion with client. Content, timing and prices should be adapted by needs