Bonus system, motivation

Target is to set up motivation system for agents, specialists and leaders. According to usual higher fluctuation in customer service department (and need of best results) is necessary to build up more levels of targets, which will evaluate standard, advanced and top agents. Motivation in seasonal competitions helps in peaks. Internal hierarchy is perfect way for people development to specify responsibilities and special goals.

Consultancy

• Consultancy about motivation and bonus system definition ( consequential to KPI´s)
• Consultancy about carrier development, or position level on department, rotations
• Variable part of salary (full time and part time agents)
• Motivation and results oriented competitions for employees
• Internal promotion of teams and individuals

Cooperation scope depends on discussion with client. Content, timing and prices should be adapted by needs.